Terms and Conditions
These Terms and Conditions apply to all purchases made from Talia Jewellery Design, whether in person at markets or online via our website.
1. General
By purchasing from us, you agree to be bound by these Terms and Conditions. We reserve the right to update or modify these terms at any time.
2. Products
All items are handmade or carefully sourced and may vary slightly in colour, size, or finish.
Product descriptions and images are provided as accurately as possible, but slight variations may occur.
All jewellery should be handled with care and kept away from water, perfumes, and chemicals unless otherwise stated.
3. Silver Jewellery and Tarnishing
Many of our pieces are made from sterling silver or Gold filled, which may naturally tarnish over time.
Tarnishing is a normal chemical reaction caused by exposure to air, moisture, skin oils, perfumes, and other substances.
This is not a manufacturing fault.
Regular cleaning with a suitable silver polishing cloth and proper storage (e.g. in a dry, airtight container) can help reduce tarnishing.
We are not responsible for tarnishing that occurs through normal wear and environmental exposure.
4. Pricing and Payment
All prices are listed in GBP (£) and include VAT where applicable.
We accept payment via:
· Cash and card at markets
· Online payments through our website (e.g. debit/credit cards, PayPal, or other listed methods)
We reserve the right to change prices at any time without notice.
5. Orders (Online)
Once an order is placed, you will receive an email confirmation.
We reserve the right to cancel or refuse any order for any reason (e.g. stock issues, payment problems).
If your order is cancelled, a full refund will be issued.
6. Shipping and Delivery
Orders are processed within 6 weeks.
Delivery times are estimates and may vary depending on the courier.
We are not responsible for delays caused by postal services.
Risk of loss passes to the customer upon delivery.
7. Returns and Refunds (Online Sales)
As each of our silver jewellery pieces is made to order and personalised, we are unable to accept cancellations or returns once an order has been placed.
Under UK consumer law, the 14‑day cancellation period does not apply to bespoke or personalised goods.
If your item arrives faulty, damaged, or not as described, please notify us within 14 days of receipt.
Where a fault is confirmed, we will, at our discretion, offer a repair or replacement in the first instance. If a repair or replacement is not possible or proportionate, a refund may be offered.
This policy does not affect your statutory rights under UK consumer law
Earrings (for hygiene reasons) are non‑returnable unless faulty.
Custom or personalised items are non‑refundable unless faulty or not as described.
Where a refund is agreed, it will be processed within 14 days of receiving the returned item.
Return postage costs are the responsibility of the customer, unless the item is confirmed faulty or not as described.
8. Returns (Market Purchases)
Items purchased in person at markets are non-refundable unless faulty.
Please check your items carefully before purchase.
Faulty items may be exchanged or refunded with proof of purchase.
9. Faulty or Damaged Items
If your item arrives damaged or develops a fault within 2 weeks, please contact us with proof (e.g. photos).
We will offer a repair, replacement, or refund where appropriate.
10. Care Instructions
Jewellery should be stored in a dry place.
Avoid contact with perfumes, lotions, and chemicals.
Regular cleaning is recommended to maintain appearance.
Natural wear, including tarnishing, is expected over time and is not considered a fault.
11. Liability
We are not liable for indirect or consequential losses.
Our total liability for any claim shall not exceed the purchase price of the item.
12. Privacy
We only collect and use personal data in accordance with our Privacy Policy.
Your details will not be shared with third parties except as necessary to fulfil your order.
13. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
14. Contact Information
If you have any questions, please contact us:
Email: talia.heritage@gmail.com